Frequently Asked Questions

How long does it take for my order to arrive?

Delivery times vary depending on the destination country. Once your order has been shipped, you will receive an email with tracking information, if available.

How can I track my order?

Once your order has been shipped, we will email you the available tracking details so you can check the status of your shipment.

Do you ship internationally?

Yes, LumiSkin ships to numerous countries. Availability depends on your location, and you can check it by entering your address during checkout.

What payment methods do you accept?

You can view the available payment methods at checkout and choose your preferred option from those displayed.

Can I cancel my order?

Cancellations are accepted within the first 24 hours after placing the order. After that period, the order may have already entered the preparation or shipping process.

What is your refund policy?

Please refer to our Refund Policy for details on the conditions and the request process.

How can I contact LumiSkin?

You can write to us at our support email address. Our team will respond within approximately 24 to 48 business hours.

Are the products suitable for all skin types?

Every skin type is different. We recommend reviewing the description and directions for each product and performing a patch test on a small area of skin before using it regularly.

How is my personal data used?

Please refer to our Privacy Policy to learn how we collect, use, and protect your personal information.

What should I do if I have a problem with my order?

Write to us at our support email address and include your order number and a brief description of the problem. Our team will help you as soon as possible.